btcuci Privacy Policy

This Privacy Policy is the official document governing how btcuci handles the personal information of users on our platform. By registering an account or using btcuci's services, you agree to the terms set out in this policy. We encourage you to read this document carefully before using our platform.

btcuci operates under international licensing and is bound by strict data protection requirements. We understand that privacy is a fundamental right of every individual, and we take this responsibility seriously in every aspect of our operations.

1. Information We Collect

When you register and use the btcuci platform, we collect several categories of personal information to enable us to provide a safe, orderly service that meets licensing requirements. The information collected is as follows:

Account Registration Information

• Full name as shown on your identity document
• Identity card number (MyKad) or passport number
• Date of birth for age verification (21 years and above)
• Active email address
• Mobile phone number
• Chosen username and password

Financial and Transaction Information

• E-wallet details such as Touch 'n Go eWallet and ShopeePay
• Bank account information for FPX and DuitNow transactions
• Cryptocurrency wallet address for deposits and withdrawals via USDT, BTC or ETH
• Records of deposits and withdrawals made
• Transaction history for audit and compliance purposes

Technical and Usage Information

• Your device's IP address
• Web browser type and operating system
• Access log data including date, time and pages visited
• Device information including model and unique identifier
• General location data based on IP address

2. How We Use Your Information

Personal information collected is used by btcuci for legitimate and transparent purposes. We do not use your data for any purpose not stated in this policy without your prior consent.

Primary Purposes for Data Use

• Creating and managing your user account on the btcuci platform
• Processing deposits and withdrawals accurately and securely
• Verifying user identity to comply with international licensing requirements
• Detecting and preventing fraud, money laundering and account misuse
• Providing effective customer support via live chat and email
• Sending important notifications relating to your account, transactions and service updates
• Complying with applicable legal requirements and licensing regulations

Operational and Improvement Purposes

• Analysing usage patterns to improve the user experience on the platform
• Identifying and resolving technical issues that may arise
• Understanding user preferences to offer more relevant content
• Conducting internal research for the development of new products and services

3. Sharing Information With Third Parties

btcuci does not sell or transfer your personal data to third parties for commercial purposes. However, in certain limited situations, we may need to share information with specific parties to ensure the platform operates smoothly and in compliance with the law.

Payment Service Providers

To process your financial transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, we need to share the required information with the relevant payment service providers. All such providers are bound by strict confidentiality agreements and international data protection regulations.

Legal Requirements

btcuci may be required to disclose your personal information to the relevant authorities where there is a legitimate legal basis, such as a court order, financial crime investigation or international licensing compliance requirements.

Business Transfer

In the event of a merger, acquisition or sale of business assets, user information may be transferred as part of that transaction. You will be notified in advance by email or a notice on the platform should this occur.

4. Cookies and Tracking Technologies

The btcuci platform uses cookies and similar tracking technologies to improve the user experience and ensure that key platform functions operate correctly.

Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login verification and account session management. These cookies cannot be disabled.
• Performance Cookies: Collect information about how users interact with the platform to allow us to make improvements.
• Preference Cookies: Save your chosen settings such as language and display theme for a more personalised experience.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and experience of using the btcuci platform.

5. Data Security

The security of your personal data is btcuci's top priority. We implement various technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.

Technical Security Measures

• SSL/TLS encryption for all data communications between your browser and our servers
• Passwords are stored in hashed format — we cannot read your password
• An intrusion detection system that continuously monitors for suspicious activity
• Regular data backups to ensure continuity of service
• Periodic security audits conducted by independent experts

6. Your Rights as a User

As a btcuci platform user, you have certain rights regarding your personal data. btcuci respects and facilitates the exercise of these rights.

Right of Access

You have the right to request a copy of the personal data we hold about you. This request can be submitted to our support team via live chat or email.

Right of Rectification

If you find that personal information stored by btcuci is inaccurate or outdated, you have the right to request a correction. Please contact our customer support team to do so.

Right of Deletion

You may request the deletion of your account and personal data from the btcuci system. Please note that some information may need to be retained for a certain period for legal compliance and international licensing requirements.

Right to Withdraw Consent

If you have given consent for a specific use of your data, you may withdraw that consent at any time. Withdrawing consent does not affect the validity of any data processing carried out prior to the withdrawal.

Right to Complain

If you believe that btcuci has breached any applicable data protection provisions, you have the right to lodge a complaint with the relevant authority or to contact us directly for resolution.

7. Data Retention and Deletion

btcuci retains your personal data for as long as your account is active or as long as necessary to provide services to you. We will also retain and use your data for as long as required to meet our legal obligations, resolve disputes and enforce our agreements.

Once an account is closed or data is no longer needed, we will delete or anonymise your personal information within a reasonable period, unless applicable law requires it to be kept longer.

Financial transaction records are retained in accordance with the licensing requirements and international financial regulations applicable to btcuci's operations. This includes records of deposits, withdrawals and betting history.

8. Children's Privacy and Age Restriction

btcuci does not intentionally collect personal information from individuals under the age of 21. During the account registration process, an age check is conducted to verify that users meet the minimum age requirement.

If we find that personal information has been collected from an individual below the specified age limit without valid parental or guardian consent, we will take immediate steps to delete that information and close the relevant account.

Parents or guardians who believe their child has registered an account on the btcuci platform are advised to contact our support team immediately via live chat or email. We will handle every such case with the highest priority.

9. Changes to the Privacy Policy

btcuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform service developments. Any material changes will be communicated to users via their registered email or a clear notice on the platform.

The "Updated" date at the top of this document will be revised each time a change is made. We encourage you to review this Privacy Policy from time to time to stay informed about how we protect your information.

Continued use of the btcuci platform after any changes take effect means you accept the updated version of the Privacy Policy. If you do not agree with the changes made, you have the right to close your account and stop using our services.

10. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the btcuci team through the following channels:

• Live chat directly through the btcuci platform — available 24 hours a day, 7 days a week
• Email: [email protected]
• Support is available in Malay and English

We are committed to responding to every privacy-related enquiry promptly and professionally. Your satisfaction and trust in the btcuci platform are our priority.